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The Property Ombudsman
Free, independent resolution of complaints against agents.
What it is
The Property Ombudsman (TPO) is a government-approved redress scheme. If something goes wrong and you can't resolve it with the agent, TPO investigates for free and can award compensation.
Why it matters when you’re selling
Agents must belong to a redress scheme by law — TPO membership means you have an independent route if a dispute arises.
Redress schemes
A free, independent route to resolve complaints — required by law for agents.